Privacy Policy

We collect the following personal data when you use our website and services: • Contact information: Name, email address, phone number, and address when you create an account or place an order. • Payment information: Card details are securely handled by our payment providers and are not stored on our servers. • Order history: Information about your purchases to provide better service. • Technical information: IP address, browser type, and device information to improve your experience.

We use your personal data for the following purposes: • Order processing: To process and deliver your orders. • Customer service: To answer your questions and provide support. • Marketing: To send newsletters and offers (only with your consent). • Service improvement: To analyze usage patterns and improve our website. • Legal obligations: To comply with legal requirements, such as accounting requirements.

We take the security of your personal data seriously and have implemented the following measures: • SSL encryption: All communication between your browser and our server is encrypted. • Secure payment processing: We use PCI DSS-certified payment providers. • Limited access: Only authorized personnel have access to personal data. • Regular security reviews: We conduct regular audits of our systems.

Under GDPR, you have the following rights: • Right to access: You can request a copy of your personal data. • Right to rectification: You can request that incorrect data be corrected. • Right to erasure: You can request that your data be deleted ("right to be forgotten"). • Right to data portability: You can receive your data in a machine-readable format. • Right to object: You can object to certain processing of your data. Contact us at privacy@ceylontea.se to exercise your rights.

We use cookies to improve your experience on our website: • Necessary cookies: Required for the website to function properly. • Functional cookies: Remember your preferences. • Analytical cookies: Help us understand how visitors use the website. • Marketing cookies: Used to show relevant ads (with your consent). You can manage your cookie settings in your browser or via our cookie banner.

If you have questions about our privacy policy or how we handle your personal data, contact us: Ceylon Tea & Spices AB Storgatan 1 111 23 Stockholm Sweden Email: privacy@ceylontea.se Phone: +46 8 123 456 78 You also have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe we are handling your personal data incorrectly.